Refund policy
Return & Refund Policy
Last updated: February 22, 2026
At Cask & Steam, we stand behind the quality of our products and want you to shop with confidence.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused
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The item must be in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Items returned without prior approval may not be accepted.
To initiate a return, please contact us at:
We will provide instructions on how and where to send your return.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
If approved, we will offer:
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A replacement at no additional cost, or
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A full refund
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
Non-Returnable Items
The following items cannot be returned:
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Used items
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Items not in original condition
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Final sale items (if applicable)
Contact Us
If you have any questions regarding returns or refunds, please contact us at: